Right of Withdrawal
Because you are purchasing from a business in —, you have a 14‑day period from receipt of the goods to withdraw from the contract without giving any reason.
Exclusions from Withdrawal
The right of withdrawal does not apply to custom‑made or bespoke furniture that has been produced according to your specifications.
How to Initiate a Return
To withdraw, contact us at cumlux@france.store or +330449533361 within the 14‑day period. We will provide instructions for returning the item.
Return Shipping
For eligible returns, you are responsible for the cost of shipping the item back to ETG 1 CB 104 BAT C ETG B, 12 B RUE DU PRESIDENT CARNOT, 52100 SAINT-DIZIER unless the return is due to a defect or an error on our part.
Refunds
Refunds will be issued using the same payment method you used for the purchase, within 14 days after we receive the returned goods in their original condition.
Exchanges
If you wish to exchange an item for another size, colour, or model, please contact us to arrange the new order. The original item must be returned under the same conditions as a standard return.
Defective Items and Warranty Claims
Any manufacturing defect is covered by our 2‑year warranty. Defective items can be returned at no cost to you; we will repair, replace, or refund the item as appropriate.
Contact for Returns
For any questions regarding returns, refunds, or exchanges, reach out to cumlux@france.store or +330449533361.